Subscription Cancellation
Please review our subscription cancellation terms below:
- Subscriptions are non-cancellable once activated
- Free and partially available content is provided to help you evaluate the subscription beforehand
- Users are encouraged to explore available content before subscribing
- Refunds are available only in limited exception cases (see below)
Refund Eligibility
Refunds are not offered by default. Exceptions are considered only in the following scenarios:
- Duplicate or multiple payments charged for the same subscription
- Technical issues, such as the app not working on the user's device, that our team determines cannot be resolved
- Content materially different from what was advertised
Refund Process
To request a refund, please contact our customer support team with:
- Account information and payment details
- Reason for refund request
- Supporting documentation (if applicable)
- Preferred refund method
Refund requests are typically processed within 5-7 business days after approval.
Non-Refundable Situations
Refunds are generally not provided for:
- Change of mind after accessing premium content
- Partial usage of subscription period
- Account sharing violations
- Violation of terms and conditions
- Failure to cancel before auto-renewal
Payment Method Refunds
Approved refunds will be processed to the original payment method:
- Credit/Debit cards: 3-5 business days
- Digital wallets: 1-3 business days
- Bank transfers: 5-7 business days
- Processing times may vary by payment provider
Dispute Resolution
If you're unsatisfied with our refund decision, you may:
- Appeal the decision with additional information
- Request escalation to senior support staff
- Contact your payment provider for chargeback options
- Seek resolution through appropriate consumer protection agencies
Contact for Cancellations and Refunds
For cancellation or refund requests, please contact our customer support team. We're committed to resolving all requests fairly and promptly.